谦卑
Just as suddenly as lightning strikes, an act of arrogance can destroy an otherwise credible communicator. For example: Refusing to acknowledge people when they speak to you. Failure to respond to people's suggestions. Haughty body language. Time spent only with those of your "rank and ilk" at a social gathering. An amused smirk in response to an idea expressed in a meeting. An upward roll of the eyes meant to discredit someone's comment in the hallway. A talk jam-packed with jargon meant to confuse rather than clarify. Insistence that things must be said one way and one way only.
霎时间，一个傲慢的举动就能毁了一位本来可信的交流者。例如：有人和你说话时不理别人；对别人的建议没有响应；高傲的肢体语言；在社交聚会上只和自己那“一帮人”在一起；在会议上对一个想法报以嘲弄的笑声；在走廊里对别人的言语报以诋毁的白眼；为了故弄玄虚使用很多术语，让对方云里雾里；固执地认为某事必须，且只能，以某个方式讲述。