【重点词汇】
1.Find out what the offense was before apologizing, or risk making things worse by coming off as patronizing.
找出自己究竟是什么地方冒犯了对方，不要盲目地道歉或者去以恩人的姿态自居。
come off 实现，成为，发生
如：These stains won't come off, I'm afraid.
我看，这些污点去不掉。
A button has come off my coat.
我的大衣掉了一颗扣子。
2.Relationships rely upon honorable behavior, and nonverbal cues that imply it’s the other person’s fault undermine peace.
牢固的关系是建立在诚信的基础上的。可以默默地提示对方的失误。
honorable adj. 光荣的，可敬的，尊敬的
如：Devoid of scruples; oblivious to or contemptuous of what is right or honorable.
毫无顾忌的全无顾忌的; 忘了何为正确或光荣的或对正确的或光荣的事物轻蔑的
His conduct speaks him honorable.
他的行为表明他是可敬的。
3.Any resistance to apologize shouldn’t come from a misguided need to control the partner or to avoid losing ground.
道歉并不是为了控制对方或者保护自己的领地。
lose ground 退却，落后，让步
如：The team began to lose ground because Phil's leg was broken.
由于菲尔的腿摔坏了，这个队开始失利。