Phase II CARD A: WHAT IS IMPORTANT WHEN Planning a presentation • Finding out about the audience
• Researching the topic B: WHAT IS IMPORTANT WHEN…? Aiming to improve customer service • Staff training
• Customer satisfaction
C: WHAT IS IMPORTANT WHEN … • Managing a project
• Encouraging teamwork
• Keeping to schedule Phase III Card Programme for New Staff The manufacturing company you work for would like to introduce a full programme of training for new staff.
You have been asked to help prepare the programme.
Discuss the situation together, and decide: • What should be covered by the training programme
• How else new staff can be helped to settle into their jobs as quickly as possible
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