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音频下载[保存到本地收听]Mr. Johnson: Can you tell me, Ms. Smith, about the training programs you initiated this year?
Smith女士,你能向我介绍一下今年你发起的培训计划的情况吗?
Ms. Smith: We ran a call center training service and language program to ensure that our customer service representatives are well trained.
我们开办了电话中心服务培训和语言培训,以保证服务人员受到良好的培训.
Mr. Johnson: What’s the result?
成果如何?
Ms. Smith: We directly attribute an increase in our customer service feedback of 50% to the increase in language skills and training that our employees have received.
我们认为客户服务反馈增加了百分之五十归功于言语技巧培训和员工培训.
Mr. Johnson: That seems very impressive. Good work!
成果很显著。干得好。
Ms. Smith: Thank you, but I cannot take all the credit. Our employees have all worked very hard to increase their productivity level.
谢谢，但是功劳不是我一个人的。我们的员工工作都非常勤奋，提高了工作效率。 training program培训计划
Initiate发起
Run 开办
Attribute归功于
productivity level工作效率
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