Dai Bin, the head of the China Tourism Academy, introduces the survey on tourism satisfaction in 2011.
"Based on our data, the tourist satisfaction index has stopped dropping and began to go upwards. It bottomed out in the first quarter of last year, with only 75 points out of a total of 100 points. But it has reached more than 80 points in the third quarter."
The survey shows that members of tour groups show more satisfaction than individual travelers. Dong Xiang, vice-president of overseas tourism department of China International Travel Service, explains.
"Tour groups use less shopping and self-funded activities than before. Generally speaking, we want our products
